US and International Carriers: Fire Replicas proudly partners with UPS (in the US and most other International Countries). We currently utilize US Postal Service to Canadian destinations and to US Post Office Boxes. During the checkout process, shipping rates will appear in the shopping cart. Shipping rates are calculated using the actual weight and dimensions of the shipping box. Your Fire Replicas models are always double boxed to ensure safe delivery.
Prefer USPS in the US? No problem. Just choose UPS shipping and add an order note to "Please ship USPS".
Deadlines: In most cases, in stock items will ship the same day if an order is received before 12:00 pm CST. Fire Replicas ships on weekdays.
Shipping estimates are available in the shopping cart. Simply add your desired item(s) to the cart and select the Estimate Shipping feature.
PO Boxes: Remember, UPS will only delivery to a valid street address and will not deliver to a Post Office box. If delivery to a PO box is required, select UPS, but add an order note to "Ship via USPS".
Tracking: You can track your order using the link provided in the shipping confirmation email. Normally, tracking will update after 6pm CST the day of shipment.
International customers: The shipping charges in your order cover the shipping to your door. However, your country may collect duties/taxes on your order during customs processing. You will be contacted by UPS, USPS, or your local Customs office to process these fees. If you are in the following countries, you may be contacted by the carrier to submit any required duties/taxes online prior to delivery: Canada, Mexico, Puerto Rico, Austria, Belgium, Denmark, France, Germany, Great Britain, Italy, Netherlands, Poland, Spain, Sweden, Switzerland. If you are outside these countries, any required duties/taxes may be collected at the time of delivery.
In the case of shipping damage or a defective item, we offer a no-hassle return policy. Please contact us immediately if your mailing box shows evidence of damage as we will require photos in order to process a claim with the shipper. If your replica is missing a part or a part has fallen off during shipping, we may be able to provide a replacement part to remedy the problem. Any claims of damage or defect after 3 days of receipt of your package will not be honored, so please inspect your order upon receipt.
If during shipping, you have changed your mind and would like to send your model back for a refund, we can issue a full refund if the product is unopened. This is due to the collectible nature of the Fire Replicas product line, as we are unable to sell opened items as new to another customer.
In the event of a refund, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.