Shipping
US and International Carriers: Fire Replicas proudly partners with UPS in the US and to global destinations. During the checkout process, shipping rates will appear in the shopping cart. Shipping rates are calculated using the actual weight and dimensions of the shipping box. Your Fire Replicas models are always double boxed to ensure safe delivery.
Prefer US Postal Service? If you require UPS shipping, choose UPS, but add an order note to "Please ship USPS". However, please be advised that Fire Replicas will not be responsible for lost or delayed shipments when using US Postal Service. The US Postal Service has become increasingly unreliable and its level of service and tracking has degraded well below acceptable standards. Thank you for your understanding that your request to ship with the US Postal Service is at your own risk.
Deadlines: In most cases, in stock items will ship the same day if an order is received before 12:00 pm CST. Fire Replicas ships on weekdays.
Shipping estimates are available in the shopping cart. Simply add your desired item(s) to the cart and select the Estimate Shipping feature.
Sorry, we will not ship to a PO Box: Remember, UPS will only delivery to a valid street address and will not deliver to a Post Office box.
Tracking: You can track your order using the link provided in the shipping confirmation email. Normally, tracking will update after 6pm CST the day of shipment.
International customers: The shipping charges in your order cover the shipping to your door. However, your country may collect duties/taxes on your order during customs processing. When you receive your shipping confirmation and tracking number, please visit UPS.com, enter your tracking number, and click on the link to "pay duties". If you do not pay your duties online, you may be contacted by UPS or your local Customs office to process these fees. Brokerage fees may also apply. If you are in the following countries, you may be contacted by the carrier to submit any required duties/taxes online prior to delivery: Canada, Mexico, Puerto Rico, Austria, Belgium, Denmark, France, Germany, Great Britain, Italy, Netherlands, Poland, Spain, Sweden, Switzerland. If you are outside these countries, any required duties/taxes may be collected at the time of delivery.
Please note that all international orders departing our facility at the same time, to one destination will be combined into the fewest boxes possible.
Returns Policy
In the case of shipping damage or a defective item, we offer a no-hassle return policy. Please contact us immediately if your mailing box shows evidence of damage as we will require photos in order to process a claim with the shipper. If your replica is missing a part or a part has fallen off during shipping, we may be able to provide a replacement part to remedy the problem. Any claims of damage or defect after 3 days of receipt of your package will not be honored, so please inspect your order upon receipt.
If during shipping, you have changed your mind and would like to send your model back for a refund, we can issue a full refund, minus a 4% transaction fee, if the product is unopened and in perfect original condition. It is important to purchase full value insurance when you ship the model back to us. This way, if the model arrives to us damaged, you will have effective recourse with your shipper. Due to the collectible nature of the Fire Replicas product line, we are unable to sell previously sold items as new to another customer. Therefore, any requests for returns/refunds after 3 days of receipt, or any request to return an item that has been opened will not be honored.
In the event of a refund, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.
Important: Order Cancellations Prior to Shipping
Order cancellations will be accepted prior to shipping. However, the refund issued will be for the order total minus the PayPal or Credit card transaction fee. This is because Fire Replicas is charged a 3-4% fee by PayPal or the Credit Card payment processor at the time of order. However, as of 2022, the payment processor no longer refunds this fee back to Fire Replicas in the event of an order cancellation and refund.